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Frequently Asked Questions

Feel free to look through the questions we’ve already answered, or use the search bar at the top of the page to search our entire website.

Our Most Popular Questions

 

We want to finish our basement and I have questions about the process.

We are accepting basement permits via email to buildinginspections@emcity.org.

You will need to make sure you attach everything as PDF’s and not photos, or JPG. We cannot accept them if they are not scanned in as PDF’s.

We will do our best to get them reviewed in a timely matter.

You will need to submit a completed permit application. We cannot accept incomplete applications. We need all of the property information including the subdivision, lot # and tax serial #. To find the property information, please click here. When you search, just enter the address numbers and the city only. Do not add direction or street. It will bring up everything in the city with those numbers. You will need to click the serial number of the correct address, then click the serial number under the current owner (the year should be green). This will bring you to the property information for your home including the subdivision, lot #, and tax serial (or parcel) #.

*Please make sure you check “Basement” under intended use of parcel.

*Please put “SELF” under Contractor information if you are doing the work yourself. If you have hired a contractor, you will put their information and have them sign the permit.

*You will want to note the # of bedrooms and baths you are adding- not total.

You will need to submit a plan of your basement on one page. There is a checklist of everything that needs to be on your plan. You will need to show the whole layout of the basement. Please go over the checklist and initial it noting the required items are on the plans. The plans MUST be 8 ½  x 11. They do need to be able to be read and everything on the checklist must be on ONE PAGE. We will not accept permits with separate pages of plans. A very simple plan is all that is required, along with the plan submittal checklist that has been initialed. Make sure that the finished areas do not say “future” or “unfinished”.

Please do not proceed with any work until a permit has been issued. Let us know if you have any additional questions.

Phone: 801-789-6614

Website: https://eaglemountaincity.com/community-development/planning/


What is a Landfill Pass?

Landfill passes are not required to visit the landfill. Residents may claim up to two landfill passes per household per year for a free load* per pass, at City Hall during business hours; Monday through Friday, 7:30 a.m. to 5:30 p.m.

Eagle Mountain City uses Intermountain Regional Landfill (IRL) in Fairfield for dump services.

What kind of waste does the Landfill NOT accept? Click Here

Landfill Hours: Monday-Friday from 8 a.m. to 4 p.m. and Saturdays from 8 a.m. to 2 p.m.

Address: 800 S. Allen Ranch Road, Fairfield, UT 84103

Phone: 801-789-6600

Website: https://eaglemountaincity.com/utility-billing/

* Pass is for 1 free pick-up load (6 cu yds), not to exceed 500lbs. All pick-up loads must be covered or be subject to charge. Rubbish must not be from a commercial construction site.


Does Eagle Mountain have a Senior Center?

Eagle Mountain City’s Senior Center is a place for Seniors to get together. There isn’t any residence for Seniors at our Senior Center. The Senior Center holds activities and meals for Seniors throughout the month and is a great place to meet other Seniors in the city.

The Senior Center is located in the building behind the fire station at 1632 EAST HERITAGE DRIVE, EAGLE MOUNTAIN UT 84005.

The building’s office hours are: Wednesday and Thursday, 10am-1pm.

To become a member of Eagle Mountain City’s Senior Center, fill out this form at: form.jotform.com/210465161027042

Phone: 801-789-6660

Website: emcity.org/senior-center

 

 


How can I reserve a pavilion at the park? 

A reservation and payment of rental fees are required for city park pavilions from April 1 – October 15. Reservations for 2021 are open for the season. Pavilions may close at any time due to Covid-19.
If you would like to rent a pavilion for a large group or special event, use the link below for the pavilion rental tool.

To check pavilion availability click on the rental tool.

If you need to change or cancel a reservation or need a refund, it must be submitted in writing to cfowles@emcity.org.
Outside of the required rental period, pavilion use is first come, first served.

Park Pavilion Rental*

Park Amenities Finder

Phone: 801-789-6684

Website: https://eaglemountaincity.com/parks-recreation/


How can I find out about getting a business license?

If you have questions or need assistance regarding the permits and licensing, please reach out to our Business Licensing Specialist at (801) 789-6634 or at jrose@emcity.org.

Phone: 801-789-6634

Website: https://eaglemountaincity.com/permitsandlicensing/

Why is there a voice recording when I call the Utility Billing department?

To save you time and keep our phones as open as possible, the Utility Billing department has prerecorded answers for the questions they receive the most.

When you call, you’ll hear the following options:

  1. Start Utilities
  2. Cancel Utilities
  3. Change Number of Trash and Recycle Bins
  4. Payment Information
  5. Past Due or Shut Off Notice
  • Press # to speak to a Utility Billing Clerk

If your selected number isn’t what you need, wait until the information is presented and you’ll hear the options listed again. Each information segment is about 1-2min.

Phone: 801-789-6609

Website: https://eaglemountaincity.com/utility-billing/


How can I sign up for utilities? 

If you are new to the city, please fill out a residential utility application for your new address here.

If moving from Eagle Mountain City, please fill out a termination form for your old address here and enter the information for your new address. Please be aware that your account number will change and online utility bill pay information will need to be updated. The Utility Billing department has up to three business days to transfer accounts.

WATER:  $20/Month base rate, plus $0.80/1000 gallons up to 65,000.

SEWER:  Ranches: $41.14/Month, City Center: $43/Month, West Service Area: $45.05/Month

STORM DRAIN FEE:  $5/Month

GARBAGE:  1st Can: $9.50, 2nd Can: $6.25, plus additional variable fuel surcharge (based on current market conditions)

RECYCLING:  $5/Month per Can

PAYMENTS:  Payments can be made online, in our office (Mon-Fri, 7:30 AM – 5:30 PM), by mail, or the drop boxes located at City Hall or The Ranches Professional Building

DEPOSITS:  $40 for services; Deposits are refundable after one year if all payments have been received on time. Please contact the office to receive the deposit refund.

DISCONNECT / RECONNECT FEE:  A $25 fee will be charged for services that need to be disconnected or reconnected.

LATE FEE:  A $15 late fee will be applied for payments received after the due date.

 

Phone: 801-789-6609

Website: https://eaglemountaincity.com/utility-billing/manage-services/


How do we turn our basement into an apartment?

Fill out this application and contact the Community Development department.

ACCESSORY APARTMENT APPLICATION REQUIREMENTS/CHECKLIST

  • NOTARIZED LETTER. A notarized letter of application (sworn before a notary public) shall be provided by the owners stating that such owners will occupy the said dwelling, except for the bona fide temporary absences.
  • FLOOR PLAN. A floor plan of a quarter (.25) inch to the foot showing the floor in which the Accessory Apartment will be located.
  • PARKING PLAN. A parking plan shall be submitted for Accessory Apartments that contains the following information: the number of tenants that will be residing in the Accessory Apartment, and the location and area of off-street parking areas.
  • FIRE EXTINGUISHER. Evidence of a number 5-class 2A 10 BC fire extinguisher.
  • BUILDING PERMIT. A building permit must be included with accessory apartment application if basement is not finished.
  • FEE. The processing fee of $230.00 shall be paid in full.
  • ADDRESSES. Two mailboxes with two separate addresses shall be provided. Accessory apartment address will be provided during approval process.
  • ACKNOWLEDGEMENT. The applicant must read chapter 17.70 Accessory Apartment of the city’s Development Code and sign an acknowledgement that they have done so and understand the requirements.

Phone: 801-789-6617

Website: https://eaglemountaincity.com/community-development/planning/


How do I get a dog license?

Dog licenses may be purchased online at the North Utah Valley Animal Shelter website. There is an additional $2 online service fee.

Dog licenses may also be purchased at the Utility Billing office at City Hall. Please note we can only accept payment by check. The licenses are processed through North Utah Valley Animal Shelter. Please bring proof of current rabies vaccination.

1 yr. – $15 (altered) $35 (unaltered)

2 yr. – $25 (altered) $65 (unaltered)

3 yr. – $35 (altered) $95 (unaltered)

More Information

Phone: 801-789-6600

Website: https://northutahvalleyanimalshelter.org/licensing/


How do I add a garbage or recycle can?

You can add or remove a garbage or recycle can anytime you need. All you have to do is fill out the “Garbage & Recycle Change/Stop” form. The recycling can is full-sized and is billed at the rate of $5 monthly, compared to the rate of $6.25 for a second trash can.

Phone: 801-789-6609

Website: https://eaglemountaincity.com/utility-billing/manage-services/

Additional Questions

 

Where are the Utility Billing drop boxes located?

If you pay your bill via US mail or your bank on the last day of the month, it will arrive late. Mailed payments have taken up to a week to reach our office.

If you want to pay at the end of the month, instead of mailing your payment, you may drop it in one of our two utility drop boxes.

The drop box in the Ranches is located in the drive-through at 3688 E Campus Dr.

The drop box in City Center is located at City Hall at 1650 E. Stagecoach Run.

Phone: 801-789-6609

Website: https://eaglemountaincity.com/utility-billing/#billpay


How do I properly dispose of paint, oil, gasoline, pesticides, and cleaners?

The Utah County Health Department has provided contact information for services to help you dispose of any household hazardous waste. You can find additional information at the website below or call the North Point Solid Waste Special Service District with the number provided. The Health Department website states, “Many items are FREE disposal, such as paint, oil, gasoline, pesticides, and cleaners. Electronics, trash and some other items have a fee.” Also, feel free to contact our nearest Construction & Demolition Landfill in Fairfield at: (801) 787-0669

Phone: 801-225-8538

Website: https://health.utahcounty.gov/hhw/


When do the Seniors have activities and meals? 
  • The Senior Citizens Advisory Council provides activities and resources for Eagle Mountain residents ages 55 and older. They also make recommendations to the City Council with respect to programs and facilities for senior citizens. Information about weekly Senior activities may be found on our city events calendar.
  • Anyone 60 or older is eligible for the free senior meal. Anyone married to an eligible senior also qualifies but both parties must be there to pick up the meal.
    Please order a meal in advance online at the following link: https://form.jotform.com/210465154713046. Or you may call 801-420-2272 or email events@emcity.org to place an order. If no answer, it is important that you please leave a message with first and last name, and date you want the meal.
  • Meals may also be eaten on location at the center beginning May 12 from 12:00-12:30. Also starting May 12 donations to help defray the cost of the meals will be accepted but ARE NOT REQUIRED. If you would like to make a donation, of any amount, you may place it in the donation box located inside the center.

Phone: 801-789-6660

Website: https://eaglemountaincity.com/senior-center/


What holidays do they pick up trash a day late? 

If a scheduled collection day falls on one of the following holidays or the day after, collection will be delayed by one day: Independence Day, Thanksgiving Day, Christmas Day, and New Year’s Day.

For billing questions, to add or remove trash or recycling cans, or replace damaged containers, please contact Eagle Mountain City at 801-789-6609 for the necessary forms. For all other customer service questions, please contact Ace Disposal at 801-363-9995, Monday – Friday, 7:00 a.m. to 5:00 p.m.

Phone: 801-789-6609

Website: https://eaglemountaincity.com/utility-billing/waste-management/


How can I find out where the HOV trails are in EM? 

Trails Map

The links below to the OHV Trails and OHV Crossing Maps will help you experience new adventures and get to your destination safely. Trails continue to expand throughout the city. These maps are updated as frequently as possible.

OHV Street Crossings Map

OHV Trails Map

Phone: 801-789-6684

Website: https://eaglemountaincity.com/parks-recreation/trails/


When do the Splash Pads open?

Wride Memorial Park Splash Pad (Open 10 a.m. to 8 p.m.)

Location: 5806 N. Pony Express Pkwy

Operating Hours: Daily, 10 a.m. to 8 p.m. Public health and safety is the City’s top priority. The system turns off for 10 minutes every two hours to help regulate water conditions. Please follow posted rules for splash pad use.

Nolen Park Splash Pad (Open 10 a.m. to 8 p.m.)

Location: 7862 N. Tinamous Road

When in operation, the water may be activated from 10 a.m. to 8 p.m. daily. An activation sensor is located in the northeast corner of the pad. Simply tap with your foot to start the water. No pets, bikes, or scooters are allowed on the pad.

*We ask residents to follow the current COVID-19 guidelines. Splash pads are subject to closure at any time for maintenance, changes to health guidelines, or inspection-related issues.

Phone: 801-789-6684

Website: https://eaglemountaincity.com/parks-recreation/specialty-parks/


Why isn’t my internet working?

Internet service is provided by local companies who are separate from Eagle Mountain City. We suggest that you reach out to your current internet provider to see why your service is down.

To view popular internet services available in Eagle Mountain City, please visit: https://eaglemountaincity.com/city-links/


Why did my power go out?

Eagle Mountain City’s electricity is serviced by Rocky Mountain Power. If your power goes out, to report the power outage or check the outage status, visit: https://csapps.rockymountainpower.net/idm/outages-safety/report-outage or text OUT to 759677

Phone: 1-877-508-5088

Website: https://www.rockymountainpower.net/


How do I request an inspection?

 

ALL inspection requests must be done by email at buildinginspections@emcity.org. You must include your information including the permit number, inspection information and contact information. You will receive a confirmation email. You are not on the schedule if you do not receive an email. Please allow ample time for us to get your inspection scheduled. Inspections are available on first come first serve basis.


How do I apply for my permit?

 

To apply for a permit, you will submit all the items required on the submittal checklist to the building department located in the Community Development Building at 2565 N Pony Express Pkwy. You may be required to pay a plan review fee and other relevant fees to start the building permit process.


I brought my DVD(s) home and they have red locks on them. What is it?

All of our DVD’s are locked to prevent theft/loss or damage.  You can bring the DVD’s back to the library with your checkout receipt and we will be happy to open them for you.  Please do not try to open them yourself as it will break the case and we will have to charge for damages.


How do I locate the closest fire station to my home?

 

Many insurance companies ask the home owner for this information. Fire station 251 is located in City Center at 1680 Heritage Drive and Fire Station 252 is located in The Ranches at 3785 Pony Express Parkway.

 

 

To whom do I report an abandoned car in our neighborhood to? 

Neighborhood Improvement is always available to answer questions and concerns. Please call or email us at Neighborhoodimprovement@emcity.org.

Phone: 801-789-6690

Website: https://eaglemountaincity.com/community-development/neighborhood-improvement/


When are City Council meetings held? 

Eagle Mountain City Council and Planning Commission meetings take place at the City Hall Council Chambers located at 1650 E. Stagecoach Run, Eagle Mountain, UT. Visit the city calendar to find out when our next meeting is.

City Council:

Work Session: 4:00 PM – 6:00 PM
Work Session is a time for the City Council to receive and discuss information pertaining to the agenda items. No actions are taken in this session.
Policy Session: 7:00 PM – 9:00 PM
During Policy Session, the City Council will take action on the agenda items discussed in the Work Session.

How to Participate
The City Council and Planning Commission meetings are open to the public. The public is invited to comment during Public Comment in the City Council Policy Session or when there is a Public Hearing at the City Council or Planning Commission meetings. Those who comment are asked to fill out a “Public Comment Form,” located on the wall of the recording booth in the Council Chambers.
If you need a special accommodation to participate in a public meeting, please call the City Recorder’s Office at least three working days prior to the meeting at 801-789-6610.

Phone: 801-789-6610

Website: https://eaglemountaincity.com/city-recorder/city-meetings-portal/ 


When will my recycle and trash barrel be picked up? 

Garbage collection will happen weekly while the recycling can is picked up on a bi-weekly schedule on your regular garbage pick-up day.

Garbage and Recycling Pick-up Schedule Map

Enter your address and click on the arrow (as shown below). For your recycling schedule, click “RECYCLE INFO.”

Phone: 801-363-9995

Website: https://eaglemountaincity.com/utility-billing/waste-management/ 


To whom do I report a barking dog and other animals?

For domesticated animal control issues,
barking dogs, stray cats or any other domesticated animal issues, please call the non-emergency dispatch number, 801-794-3970.

Wild animals such as raccoons, squirrels, skunks, snakes and mountain lions, including reporting the location of deceased deer and other wildlife, fall under the Utah Division of Wildlife. Please contact the Utah Division of Wildlife Resources at 801-491-5678 for assistance.

Phone: 801-794-3970

Website: https://eaglemountaincity.com/sheriffs-office/ 


We are putting up a fence and need to know the EM fence requirements.

Eagle Mountain City does not have permits for fences.  We recommend you hire a surveyor to mark your lot and proceed from there.

17.60.120 General fencing provisions.

Fencing provisions can be viewed here:

Phone: 801-789-6690

Website: https://eaglemountaincity.com/community-development/neighborhood-improvement/


My streetlight went out, how do I report it?

Eagle Mountain City contracts with Black & McDonald for streetlight maintenance and repairs. Any other street problems can be reported with our emergency hot line at: 801-789-5959; Option 5 – Streets.

For Black & McDonald: During business hours (7:00 a.m. to 5:00 p.m.) please call their local Utah office at:
801-316-6193
After hours, weekends and holidays please call:
800-814-4311
They will need to know you’re calling from Eagle Mountain, Utah.

Phone: 800-814-4311

Website: https://eaglemountaincity.com/streetlight-repair/


Are recreational fires allowed?

 

Small recreational fires are allowed. Fuel area cannot exceed 3ft diameter by 2ft in height. Burn only dry, clean, natural materials……no trash or rubbish, tires, oil or construction waste. Prior to burning:

  • Verify green burn conditions.
  • Keep open fires 25 feet away from structures or combustible materials.
  • Fires contained in an improved barbecue pit or portable outdoor fireplace require a minimum of 15 feet of clearance from structures or combustible materials.
  • Have a method of extinguishing readily available.
  • Fires must be constantly attended until fully extinguished.
  • “Offensive, Objectionable, or Nuisance” fires are no longer required to be extinguished unless the fire is causing a hazardous situation. If all burning requirements are met and the fire is not causing a hazardous situation, the fire department does not have the authority to extinguish the fire.
  • Citizens will not use the fire department to resolve neighborhood disputes regarding smoke emissions. Such situations are civil matters rather than unlawful acts subject to the penalties prescribed in Section 109 of the 2012 International Fire Code.

Residential Open Burning (residential burning of clean yard waste, grass clippings, weeds, tree trimmings, etc.)

Salt Lake County: Residential open burning is not allowed in Salt Lake County.

Utah County: Residential open burning is allowed by permit during the following open burn windows: March 30 to May 30 and September 15 to October 30. Permits are $25 and are good through the end of the burn window.

Residential Burn Permits are issued by the Prevention Bureau under the following criteria:

  • Residential property must be (1) acre or larger.
  • Burn Permit Application must be completed online with the Utah Department of Air Quality.
  • $25 permit fee must be paid to UFA online.
  • Requires a site safety inspection. Permit will be issued by the UFA station crew following the site inspection.
  • Permit holder must verify “green burn” conditions prior to burning.
  • Permit holder must contact dispatch at (801) 794-3970 with name, address and time of burn.

Agricultural Burning:

Agricultural burning is allowed without a permit in both Salt Lake and Utah Counties. Burning is limited to agricultural and horticultural operations. Burning of ditch banks, fence lines, pruning, field stubble and controlled heating to prevent the freezing of crops, etc.

  • A minimum of five contiguous acres of land used for agricultural or horticultural operation is required.
  • Land is actively devoted to an agricultural use and is managed in such a way as to be profitable.
  • Operation must meet the annual “per acre” production requirements for Salt Lake County.
  • Must verify green burn conditions.
  • Must contact dispatch at (801) 794-3970 with name, address and time of burn prior to starting the burn operation in Utah County.

When can I start construction?

 

You can begin construction after you have picked up your approved permit.


When do I have to take out/in my trash containers?

 

8.05.430 Placement of containers for collection

The city may designate the time and place of solid waste collected and hauled by the city. Containers of solid waste shall not be set out upon the street prior to the evening of the day before scheduled collection and shall be set out before 7:00 a.m. on the scheduled collection day. All empty containers shall be removed from the street the same day they were emptied.


How do I obtain a burning permit?

 

The open burn policy was changed in 2013 to meet the revised standards of the State Department of Air Quality (DAQ). The DAQ no longer allows permits to be issued on an annual basis as had been done previously. Recent modifications to these rules change the open burn periods and include a statewide requirement to complete an online application with the DAQ and to obtain a burn permit from the local fire authority. The DAQ open burn permit application and UFA issued burn permit is required prior to conducting any residential burning.

Burn permits may be issued between March 30 and May 30 and between September 15 and October 30. 

Only residents on (1) or more acres are eligible to apply for a residential burn permit. 

The cost for the burn permit is $25.

The permit application process begins at the DAQ’s website.

The $25 permit fee is paid online at the UFA website.

Once the application has been processed and fee has been paid, the UFA will contact the applicant to arrange a site inspection.  The fire department shall inspect the area and what is to be burned.  The fire crew will issue the permit following the inspection.

  • Be sure to plan ahead – the entire permitting process could take 3-5 days to complete.
  • The burn permit is good for the duration of the seasonal burn window.
  • Prior to burning, verify green burn conditions.
  • Prior to burning, contact Dispatch at (801) 794-3970 with name, address and time of burn.

For questions concerning this process, contact the Fire Prevention Bureau at 801-824-3719.


When can I water my lawn?

 

13.30.010 Sprinkler irrigation hours

Between 6:00 p.m. and 10:00 a.m.

Can’t find what you’re looking for?

Call: 801-789-6600
Email: info@emcity.org




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  • Issue Reporting Hotline:
  • 801-789-5959
  • Option 1 – Parks and Recreation
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    Option 4 – Storm Water
    Option 5 – Streets
  • For Emergencies, dial 911