Frequently Asked Questions

If you pay your bill via US mail or your bank on the last day of the month, it will arrive late. Mailed payments have taken up to a week to reach our office.

If you want to pay at the end of the month, instead of mailing your payment, you may drop it in one of our two utility drop boxes.

The drop box in the Ranches is located in the drive-through at 3688 E Campus Dr.

The drop box in City Center is located at City Hall at 1650 E. Stagecoach Run.

Phone: 801-789-6609

Website: https://eaglemountaincity.com/utility-billing/#billpay

The Utah County Health Department has provided contact information for services to help you dispose of any household hazardous waste. You can find additional information at the website below or call the North Point Solid Waste Special Service District with the number provided. The Health Department website states, “Many items are FREE disposal, such as paint, oil, gasoline, pesticides, and cleaners. Electronics, trash and some other items have a fee.” Also, feel free to contact our nearest Construction & Demolition Landfill in Fairfield at: (801) 787-0669

Phone: 801-225-8538

Website: https://health.utahcounty.gov/hhw/

• The Senior Citizens Advisory Council provides activities and resources for Eagle Mountain residents ages 55 and older. They also make recommendations to the City Council with respect to programs and facilities for senior citizens. Information about weekly Senior activities may be found on our city events calendar.
• Senior meals, sponsored by Mountainland Association of Government (MAG),  a Federal Government entity, are provided on Wednesday and Thursday each week, excluding holidays. There is no MAG sponsored senior meal on the first Thursday of each month. The Senior Lunch Bunch is held on the first Thursday, in which the Seniors frequent a local restaurant. To sign up for Lunch Bunch please contact 801-789-6660 or email jroberts@emcity.org.
• Seniors 60+ or spouses of seniors 60+ are eligible for senior meals.
• Meals must be ordered in advance by contacting 801-789-6660 or you may email jroberts@emcity.org to place an order. If no answer, it is important that you leave a message with first and last name, and the date you want the meal.
• Reservations should be made by noon the day prior. When making a meal reservation please specify ‘regular’ or ‘alternate’ meal.
• All meals will be served in the dining room. There are no takeout or pickup meals unless pre-approved by MAG.
• Meals are served promptly at 12 noon. Please be early.
• There is a suggested donation of $3 per meal for those over 60 years of age and $6 per meal for those under 60 years of age.
• For your safety, food removed from the Senior Center must be kept hot or refrigerated promptly. They cannot be responsible for illness or problems caused by improperly handled food.
• The Senior Center is located in City Center next to the Fire Station.

Phone: 801-789-6660

Website: https://eaglemountaincity.com/senior-center/

If a scheduled collection day falls on one of the following holidays or the day after, collection will be delayed by one day: Independence Day, Thanksgiving Day, Christmas Day, and New Year’s Day.

For billing questions, to add or remove trash or recycling cans, or replace damaged containers, please contact Eagle Mountain City at 801-789-6609 for the necessary forms. For all other customer service questions, please contact Ace Disposal at 801-363-9995, Monday – Friday, 7:00 a.m. to 5:00 p.m.

Phone: 801-789-6609

Website: https://eaglemountaincity.com/utility-billing/waste-management/

Trails Map

The links below to the OHV Trails and OHV Crossing Maps will help you experience new adventures and get to your destination safely. Trails continue to expand throughout the city. These maps are updated as frequently as possible.

OHV Street Crossings Map

OHV Trails Map

Phone: 801-789-6684

Website: https://eaglemountaincity.com/parks-recreation/trails/

Wride Memorial Park Splash Pad (Open 10 a.m. to 8 p.m.)

Location: 5806 N. Pony Express Pkwy

Operating Hours: Daily, 10 a.m. to 8 p.m. Public health and safety is the City’s top priority. The system turns off for 10 minutes every two hours to help regulate water conditions. Please follow posted rules for splash pad use.

Nolen Park Splash Pad (Temporarily closed)

Location: 7862 N. Tinamous Road

When in operation, the water may be activated from 10 a.m. to 8 p.m. daily. An activation sensor is located in the northeast corner of the pad. Simply tap with your foot to start the water. No pets, bikes, or scooters are allowed on the pad.

*We ask residents to follow the current COVID-19 guidelines. Splash pads are subject to closure at any time for maintenance, changes to health guidelines, or inspection-related issues.

Phone: 801-789-6684

Website: https://eaglemountaincity.com/parks-recreation/specialty-parks/

Internet service is provided by local companies who are separate from Eagle Mountain City. We suggest that you reach out to your current internet provider to see why your service is down.

To view popular internet services available in Eagle Mountain City, please visit: https://eaglemountaincity.com/city-links/

Eagle Mountain City’s electricity is serviced by Rocky Mountain Power. If your power goes out, to report the power outage or check the outage status, visit: https://csapps.rockymountainpower.net/idm/outages-safety/report-outage or text OUT to 759677

Phone: 1-877-508-5088

Website: https://www.rockymountainpower.net/

ALL inspection requests must be done by email at buildinginspections@emcity.org. You must include your information including the permit number, inspection information and contact information. You will receive a confirmation email. You are not on the schedule if you do not receive an email. Please allow ample time for us to get your inspection scheduled. Inspections are available on first come first serve basis.

To apply for a permit, you will submit all the items required on the submittal checklist to the building department located in the Community Development Building at 2565 N Pony Express Pkwy. You may be required to pay a plan review fee and other relevant fees to start the building permit process.

All of our DVD’s are locked to prevent theft/loss or damage.  You can bring the DVD’s back to the library with your checkout receipt and we will be happy to open them for you.  Please do not try to open them yourself as it will break the case and we will have to charge for damages.

Many insurance companies ask the home owner for this information. Fire station 251 is located in City Center at 1680 Heritage Drive and Fire Station 252 is located in The Ranches at 3785 Pony Express Parkway.

Neighborhood Improvement is always available to answer questions and concerns. Please call or email us at Neighborhoodimprovement@emcity.org.

Phone: 801-789-6690

Website: https://eaglemountaincity.com/community-development/neighborhood-improvement/

Eagle Mountain City Council and Planning Commission meetings take place at the City Hall Council Chambers located at 1650 E. Stagecoach Run, Eagle Mountain, UT. Visit the city calendar to find out when our next meeting is.

City Council:

Work Session: 4:00 PM – 6:00 PM
Work Session is a time for the City Council to receive and discuss information pertaining to the agenda items. No actions are taken in this session.
Policy Session: 7:00 PM – 9:00 PM
During Policy Session, the City Council will take action on the agenda items discussed in the Work Session.

How to Participate
The City Council and Planning Commission meetings are open to the public. The public is invited to comment during Public Comment in the City Council Policy Session or when there is a Public Hearing at the City Council or Planning Commission meetings. Those who comment are asked to fill out a “Public Comment Form,” located on the wall of the recording booth in the Council Chambers.
If you need a special accommodation to participate in a public meeting, please call the City Recorder’s Office at least three working days prior to the meeting at 801-789-6610.

Phone: 801-789-6610

Website: https://eaglemountaincity.com/city-recorder/city-meetings-portal/ 

Garbage collection will happen weekly while the recycling can is picked up on a bi-weekly schedule on your regular garbage pick-up day.

Garbage and Recycling Pick-up Schedule Map

Enter your address and click on the arrow (as shown below). For your recycling schedule, click “RECYCLE INFO.”

Phone: 801-363-9995

Website: https://eaglemountaincity.com/utility-billing/waste-management/ 

For domesticated animal control issues,
barking dogs, stray cats or any other domesticated animal issues, please call the non-emergency dispatch number, 801-794-3970.

Wild animals such as raccoons, squirrels, skunks, snakes and mountain lions, including reporting the location of deceased deer and other wildlife, fall under the Utah Division of Wildlife. Please contact the Utah Division of Wildlife Resources at 801-491-5678 for assistance.

Phone: 801-794-3970

Website: https://eaglemountaincity.com/sheriffs-office/ 

Eagle Mountain City does not have permits for fences.  We recommend you hire a surveyor to mark your lot and proceed from there.

17.60.120 General fencing provisions.

Fencing provisions can be viewed here:

Phone: 801-789-6690

Website: https://eaglemountaincity.com/community-development/neighborhood-improvement/

Eagle Mountain City contracts with Black & McDonald for streetlight maintenance and repairs. Any other street problems can be reported with our emergency hot line at: 801-789-5959; Option 5 – Streets.

For Black & McDonald: During business hours (7:00 a.m. to 5:00 p.m.) please call their local Utah office at:
801-316-6193
After hours, weekends and holidays please call:
800-814-4311
They will need to know you’re calling from Eagle Mountain, Utah.

Phone: 800-814-4311

Website: https://eaglemountaincity.com/streetlight-repair/

Small recreational fires are allowed. Fuel area cannot exceed 3ft diameter by 2ft in height. Burn only dry, clean, natural materials……no trash or rubbish, tires, oil or construction waste. Prior to burning:

• Verify green burn conditions.
• Keep open fires 25 feet away from structures or combustible materials.
• Fires contained in an improved barbecue pit or portable outdoor fireplace require a minimum of 15 feet of clearance from structures or combustible materials.
• Have a method of extinguishing readily available.
• Fires must be constantly attended until fully extinguished.
• “Offensive, Objectionable, or Nuisance” fires are no longer required to be extinguished unless the fire is causing a hazardous situation. If all burning requirements are met and the fire is not causing a hazardous situation, the fire department does not have the authority to extinguish the fire.
• Citizens will not use the fire department to resolve neighborhood disputes regarding smoke emissions. Such situations are civil matters rather than unlawful acts subject to the penalties prescribed in Section 109 of the 2012 International Fire Code.

Residential Open Burning (residential burning of clean yard waste, grass clippings, weeds, tree trimmings, etc.)

Salt Lake County: Residential open burning is not allowed in Salt Lake County.

Utah County: Residential open burning is allowed by permit during the following open burn windows: March 30 to May 30 and September 15 to October 30. Permits are $25 and are good through the end of the burn window.

Residential Burn Permits are issued by the Prevention Bureau under the following criteria:

• Residential property must be (1) acre or larger.
• Burn Permit Application must be completed online with the Utah Department of Air Quality.
• $25 permit fee must be paid to UFA online.
• Requires a site safety inspection. Permit will be issued by the UFA station crew following the site inspection.
• Permit holder must verify “green burn” conditions prior to burning.
• Permit holder must contact dispatch at (801) 794-3970 with name, address and time of burn.

Agricultural Burning:

Agricultural burning is allowed without a permit in both Salt Lake and Utah Counties. Burning is limited to agricultural and horticultural operations. Burning of ditch banks, fence lines, pruning, field stubble and controlled heating to prevent the freezing of crops, etc.

• A minimum of five contiguous acres of land used for agricultural or horticultural operation is required.
• Land is actively devoted to an agricultural use and is managed in such a way as to be profitable.
• Operation must meet the annual “per acre” production requirements for Salt Lake County.
• Must verify green burn conditions.
• Must contact dispatch at (801) 794-3970 with name, address and time of burn prior to starting the burn operation in Utah County.

You can begin construction after you have picked up your approved permit.

8.05.430 Placement of containers for collection

The city may designate the time and place of solid waste collected and hauled by the city. Containers of solid waste shall not be set out upon the street prior to the evening of the day before scheduled collection and shall be set out before 7:00 a.m. on the scheduled collection day. All empty containers shall be removed from the street the same day they were emptied.

The open burn policy was changed in 2013 to meet the revised standards of the State Department of Environmental Quality (DEQ). The DEQ no longer allows permits to be issued on an annual basis as had been done previously. Recent modifications to these rules change the open burn periods and include a statewide requirement to complete an online application with the DEQ and to obtain a burn permit from the local fire authority. The completed DEQ application and UFA-issued burn permit are required prior to conducting any residential burning.

Burn permits may be issued between March 30 and May 30 and between September 15 and October 30. 

Only residents on (1) or more acres are eligible to apply for a residential burn permit. 

The cost for the burn permit is $25.

The permit application process begins at the DEQ’s website.

The $25 permit fee is paid online at the UFA website.

Once the application has been processed and fee has been paid, UFA will contact the applicant to arrange a site inspection.  The fire department shall inspect the area and what is to be burned.  The fire crew will issue the permit following the inspection.

• Be sure to plan ahead – the entire permitting process could take 3-5 days to complete.
• The burn permit is good for the duration of the seasonal burn window.
• Prior to burning, verify green burn conditions.
• Prior to burning, contact Dispatch at (801) 374-2876 with name, address, and time of burn.

13.30.010 Sprinkler irrigation hours

Between 6:00 p.m. and 10:00 a.m.