Due Dates, Fees, and Shut Off
When Payments are Due
Payments are due in our Utility Billing department by close of business on the last day of the month in which the bill is received. When the due date falls on a weekend or holiday, you have until the end of the next business day to make the payment. Any payment received after that time will be assessed a late fee of $15.
End of Month Payments
If you are paying on the last day of the month, please be sure to bring the payments directly to our office. Payments are collected from the drop box each morning, therefore, anything put in the drop box after 7:00 a.m. won’t be credited to your account until the next business day
Utility Shut off Days
Utility shut off day varies month to month. If there are extenuating circumstances, refer to the final notice for the exact shut off date
Resolving Shut Off
Please remember that payments which have been noticed for shut off need to be in the office by 5:30 p.m. on the day specified by the city. Payments received after 5:30 p.m. on the day specified will be assessed a $50 penalty, regardless of whether or not the service(s) were actually terminated.
Please remember that if your water is shut off due to lack of payment, the Water department will not be able to restore your service until they receive notice from the Utility Billing department that payment has been received. You will need to contact the Utility Billing department to arrange service turn on.
Tampering with Meters
Residents who have had their utilities shut off should be aware that tampering with meters is a federal offense and the City will press charges if any tampering occurs. Once payment is made, we make every effort to have the utilities turned back on as soon as possible, and definitely within 24 business hours.