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Per change to City code 13.20.050, utility accounts must now be in the name of the property owner. Please inform your landlord and do NOT complete a Residential Application for Utilities. If you have any questions, please email utilitybilling@emcity.org or call 801-789-6609.
If you are a New Resident:
Please fill out the Residential Application for Utilities. If it is a new build, it will automatically include one garbage bin. If you desire more than one and/or a recycle bin, please fill out the Garbage & Recycle Change Application as well.
If Relocating within Eagle Mountain:
Please fill out the Utility Termination Request for your old address and enter the information for your forwarding address for receipt of your final bill. Then fill out a new Residential Application for Utilities for your new address. Please be aware that your account number will change and online utility bill pay information will need to be updated by you. We cannot make the online payment changes in your behalf.
When Moving Out of Eagle Mountain:
It is the resident’s responsibility to fill out a termination form and to provide a forwarding address for receipt of the final bill.
The Utility Billing department has up to three business days to process new accounts or terminate old ones.
There is a $25 connection fee and a $40 deposit when you first open a Utility account with Eagle Mountain City. That amount will appear on your first bill, which you should receive approximately the 10th day of the month following your startup date. The deposit will be refunded after one year if you make your monthly payments on time for the entire year. The refund will be in the form of a credit on the next bill. Your bill always reflects charges for the prior month and is due by the last day of the month in which you receive it.
When Payments are Due
Payments are due in our Utility Billing department by close of business on the last day of the month in which the bill is received. When the due date falls on a weekend or holiday, you have until the end of the next business day to make the payment. Any payment received after that time will be assessed a late fee of $15.
End of Month Payments
If you are paying on the last day of the month, please be sure to bring the payments directly to our office. Payments are collected from the drop box each morning, therefore, anything put in the drop box after 7:00 a.m. won’t be credited to your account until the next business day
Utility Shut off Days
Utility shut off day varies month to month. If there are extenuating circumstances, refer to the final notice for the exact shut off date
Resolving Shut Off
Please remember that payments which have been noticed for shut off need to be in the office by 5:30 p.m. on the day specified by the city. Payments received after 5:30 p.m. on the day specified will be assessed a $50 penalty, regardless of whether or not the service(s) were actually terminated.
Please remember that if your water is shut off due to lack of payment, the Water department will not be able to restore your service until they receive notice from the Utility Billing department that payment has been received. You will need to contact the Utility Billing department to arrange service turn on.
Tampering with Meters
Residents who have had their utilities shut off should be aware that tampering with meters is a federal offense and the City will press charges if any tampering occurs. Once payment is made, we make every effort to have the utilities turned back on as soon as possible, and definitely within 24 business hours.
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