Governor Herbert has issued a State of Emergency COVID-19 Executive Order effective Nov. 9 at 1 p.m. through Nov. 23. This order overrides the guidelines of the high transmission index. City offices are open to the public regular hours (7:30 a.m. to 5:30 p.m. Monday-Friday), however, masks are required in city buildings, and social distancing measures are in place. If you do not have a mask, one can be provided for you. The Senior Center activities are cancelled until further notice The City continues to recommend that residents conduct business with the city online, via email, or by phone as much as possible.

Please reference our department contact information and online services. If you are unable to find what you need on the website, you may email info@emcity.org or call 801-789-6600. For urgent issues after hours, please call the city hotline at 801-789-5959 and select the option for an on-call employee for the parks, water, sewer, storm drain, or streets departments and an employee will return your call as soon as possible.

Utility bill payments may be deposited in the dropbox on the north side of City Hall or at the Prairie Gate Office Building in The Ranches. We cannot accept cash payments in the dropbox. Late fees and shutoff have resumed as of September. If you need assistance with payment arrangements or have questions for utility billing, contact utilitybilling@emcity.org or call 801-789-6626, 6627, 6628 or 6607 M-F from 7:30 a.m. to 5:30 p.m., holidays excluded. Online payments through Express Bill Pay are highly recommended.

For all Pony Express Memorial Cemetery inquiries, please call the City Recorder’s office at 801-420-2279.

Building and subdivision inspections continue but some inspections of occupied homes (basement permits, etc.) may be postponed. To contact the building office, please email buildinginspections@emcity.org. A drop box is available for plans outside the community development building entrance at 2565 Pony Express Parkway.

Contact Utah County Sheriff’s Office and Unified Fire non-emergency dispatch at 801-794-3970. Call 9-1-1 only for life-or-death emergencies or crimes in progress. First responders may be wearing additional protective gear to limit exposure.

We appreciate the efforts of everyone in the community in practicing social distancing, frequent hand-washing, sanitizing, and staying informed to help protect the vulnerable and keep our health care facilities from being overwhelmed from rapid spread of COVID-19. Please plan your shopping carefully and don’t over-purchase items that others may need.

Let’s keep looking out for each other.