Location: Eagle Mountain, UT                                                            Hourly Pay:  DOE
Hours: Monday – Friday, afternoons (28 hours/week)          

Position Description:
Works with customers in person, through inbound calls or web chats.  Thoroughly understands internet packages and Direct Communications services.  Answers inquires and resolves customer issues.  Creates and schedules service orders and trouble tickets.  Maintains customer accounts in the billing system.  Performs data input, generates reports and manages applicable processes and records such as E-911 and directory listings.  Follows policies and procedures.  Performs other administrative duties and projects as required.

Qualifications:
· High School diploma or equivalent, college degree or college courses preferred
· Competency in Windows-based environment
· Internet and technologically savvy
· Customer service and/or sales experience preferred

Required Skills:
· Flexibility: is adaptable with ability to balance and manage multiple priorities
· Time Management / Organized: efficient, can set priorities and focus on what is important, follows through on areas within responsibilities, spends time wisely
· Professional Communications: enthusiastic, optimistic, courteous, patient, approachable with attentive listening skills, composed in stressful situations, builds rapport and trust quickly with customers and coworkers.
· Customer Focused: dedicated to service excellence for internal and external customers

How to Apply:
Email your resume and cover letter to diane@directcom.com. In the cover letter, please include why you are an ideal candidate for this position and how your experience lines up with the job description. Resume and cover letter also accepted at Direct Communication Office.